Our annual inspection by the
Care Quality Commission
has recently taken place, the following are statements given to them independently by our
clients and carers in the process of making their assessment:
“The Agency are good at matching clients to carers and find people with similar interests to me - I wish I had used the agency sooner.”
“They are good at managing the compatibility of client and carer.”
“I have been impressed with this agency and the co-ordinators are observant, caring and available to talk to.”
“The training opportunities are good, and I never feel on my own.”
“They are very understanding and the service is more than satisfactory.”
“Good levels of support, supervision and communication.”
“The agency always respond promptly and any queries dealt with in a satisfactory way.”
“This is the best agency I have worked for.”
“It is a good agency run by nice people.”
“My interview was rigorous and all my questions were answered professionally and appropriately.”
Further Client Testimonials
"Able Care has without fail, supplied us with splendid carers since, I recall 5th October 2000. We are very grateful indeed to you and all at Able Care for doing this so reliably and for your help and advice during the past 7 years. You have provided us with excellent, reliable and kindly people. My mother and the rest of our family have benefited immeasurably from your excellent service."
Dr J, Aberdeen.
"My wife and I were delighted with the services rendered by your care ladies, all three were cheerful, adaptable, worked to high standards, were excellent cooks and lively conversationalists."
Mr O, Lincs.
"My father has improved significantly since being home and I am very grateful to you for engaging the support so swiftly. Thank you for the general information and clarity regarding Able care's policies which provide me with a high degree of confidence in the professionalism and care orientated attitude of your company. Your assistance and resourcefulness has been immensely valuable and reassuring. I can see why Mr C recommended you."
Mr A, Lowestoft.
"I am writing on behalf of the whole family to thank you so much for all the work you have done to supply carers to our Mother for the last 8 years. She has been very well looked after and are especially grateful to J who has been a real friend to mother."
Mrs B, Surrey.
"It is not easy for an unknown carer to enter the home of a woman who has lived alone in the same house for 35 years and take over its running. That all the carers whom you provided did so in a way that my mother accepted without resentment is a testament to their skill and dedication. I would like to thank you and all of them for providing an excellent service."
Mr B, Surrey.
"My husband and I are in no doubt that the services of Able Care prolonged my mother in laws life and also allowed her to enjoy it until very near the end. We would like to thank you for all the care and consideration you showed in your choice of carers, for being on the end of a telephone and for the efficiency of the whole operation which has relieved us of what could have been a potential burden to organise. It has been a pleasure working with you."
Mrs H, Norwich.
"Thank you very much for sending us such efficient and pleasing carers, who have looked after us extremely well. We have enjoyed their company and their cooking."
Mrs D, Cambridge.
"May I say specifically how much my wife enjoyed meeting you and how impressed she was by your appraisal and the Care Plan and generally how delighted we continue to be by the excellent service provided by Able Care. You have never let us down."
Mr M, Suffolk.